Based at: Various Locations, Doncaster
Salary details: Grade 6 £19,690 - £20,485
Contract Type: Temporary, Full-time 37 Hours Per Week
Closing date: 3rd December 2020
An Enhanced Level DBS Disclosure is required for appointment to these posts.
Due to current Coronavirus (COVID-19) restrictions we are following Government advice and this may result in interviews being held via video call.
There’s never been a more exciting time to join Doncaster Council.
We are passionate about Doncaster - it’s a great place to live, do business and visit.
We have plenty to shout about – Doncaster is the UK’s best connected location, we have many major developments in the pipeline, a vibrant urban centre with a thriving arts and cultural scene, sport and leisure attractions, wonderful green spaces and a fascinating heritage. We firmly believe, as do our partners, that Doncaster is the place to be with a bright future and ambitions ahead of it. But don’t just take our word for it – anyone joining the council, can look forward to expanding their knowledge and skills in a dynamic, creative and nurturing environment while truly making a difference to the communities we serve.
Are you looking for a challenge and an exciting opportunity?
Do you have excellent communication and influencing skills?
If the answer is yes, this is a fantastic opportunity for you.
If you’re passionate about customer service and want a rewarding career that makes a difference to people’s lives, then we want to hear from you.
As a Neighbourhood Engagement and Response Officer you will be working with Doncaster Council’s Communities Service. You will be working the Communities Area Teams based across the borough, providing a highly visible, front facing public service offering engagement and responding to local identified issues.
You will play a key part in supporting and delivering a highly visible presence that engages with members of the public, local organisations and businesses, providing them with reassurance and information, advice and guidance on Covid-19 related issues. You will also take part in promotional activities that share good practice including educational campaigns aimed at improving understanding of regulations and guidance currently in place.
We are looking for candidates with the following skills:
Excellent communication.
Ability to engage with people with challenging behaviour.
Understanding of partnership working.
Able to work flexibly in the interests of the service, this will include evening and weekend day work.
Able to take responsibility for organising own work effectively and maintaining accurate records.
As part of this recruitment, Doncaster Council will be hosting Master Classes via Microsoft Teams from Monday 23rd to Friday 27th November (you will be booked onto 3 sessions with different topics discussed each day). To book onto a block of sessions, follow one of the links below to either book for Mon-Weds AM or Weds-Fri PM:
Monday, Tuesday and Wednesday at 10am - 12 noon
or
Wednesday, Thursday and Friday 1 - 3pm
Please note, the successful candidates will be required to travel to different parts of the borough and will be working in partnership with other agencies.
Due to the nature of the role, candidates will be expected to undergo an Enhanced DBS check.
Initially the contracts will last for 6 months with the possibility of an extension for a further 6 months.
In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, local government pension scheme and access to a range of staff discount and flexible benefits schemes. Visit our Working in Doncaster page to find out more.
Shortlisting will be on: 04.12.20
Interviews will be the week commencing: 07.12.20
For further information about the roles or the recruitment process, please email: advance@doncaster.gov.uk or call: 01302 735554.
These posts involve working with children/ adults and therefore if successful you will be required to apply for a Disclosure and Barring Service check at an enhanced level. Further information about the Disclosure Scheme can be found at www.gov.uk/disclosure-barring-service-check
English Fluency Duty Under The Immigration Act 2016: As you are applying for a customer facing role, you must have the ability to converse easily with customers being able to provide advice and guidance in accurate spoken English.
Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.