RMBC are seeking to recruit a part time Box Office Assistant for the Civic Theatre to work 15 hours per week. The post is temporary until 1st September 2022.
Rotherham Civic Theatre welcomes more than 70,000 customers a year with a programme of professional and amateur shows and the much-loved annual pantomime. The theatre has recently undergone a significant front of house refurbishment and plans are in development for a new Centre for Performing Arts in the heart of the town centre.
The Box Office Assistants will play a key role in the delivery of excellent box office services within the Theatre’s performances and shows. Being the first point of contact with all customers and visitors they will have excellent communication and make every effort to know as much as possible about each event presented.
The Box Office Assistant will:
Provide a high quality experience for all visitors and customers booking tickets for shows and events.
Support the team by managing the customer-facing sales of tickets including refunds concessions and promotions.
Operate the online Box Office computer system ensuring compliance with IT policies and legislation.
Support the Marketing & Business Development Manager in the distribution and administration of all publicity materials across a number of channels including digital media.
Be responsible for cash handling and reconciliation at the end of each shift
The candidate will be a good team worker and able to prioritise their workload. Hours will be rota’ed in advance.
The role requires:
Essential
Experience of working in a customer service role.
Excellent communication skills including dealing with customers and visitors.
Experience of working in an environment where literacy and numeracy skills have been demonstrated.
Experience of using a range of computer applications and ICT including word processing, spreadsheets, databases, presentation software, internet and e-mail.
Experience of basic cash handling and reconciliation.
Experience of general office administration.
Desirable
Experience of working with a Box Office Management system
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
For further information, please contact Jo Longworth, Manager- Rotherham Theatres at
jo.longworth@rotherham.gov.uk