37 hours per week, permanent
Due to current Coronavirus (COVID-19) restrictions we are following Government advice and this may result in interviews being held via video call.
About the role
The Council’s HR Shared Services function are on the lookout for a HR Service Manager who will be responsible for operational delivery of pay and HR systems related services to deliver outstanding service.
You will be responsible for managing payroll and systems suppliers and delivery of efficient processes and service improvements. You will ensure strong customer service is delivered by ensuring tasks and queries are handled in a timely and accurate way, communicating goals, objectives, SLAs and consulting with internal and external business partners and other key stakeholders.
You will use your leadership expertise and experience to deliver continuous improvement activity across the HR Service Centre, delivering our plans for improving efficiency and cost effectiveness.
You will be a problem solver with a track record of improving services through robust end to end process ownership, a focus on excellent customer service and an ability to engage teams through change.
You will operate in a data driven environment and analyse complex pay, systems and process data and use output and insight to support driving improvements with suppliers, systems and our wide customer base.
About you
An experienced leader and problem solver with a track record of delivering change
A logical and analytical approach
Experienced in operational delivery of payroll & transactional HR services
Experience in people management and performance improvement
Ability to prioritise in a fast-paced environment
Experienced in negotiation and Influencing at all levels
For more information or a confidential discussion about this fantastic opportunity please contact rebecca.boyle@rotherham.gov.uk
From 1st April 2017 to 31st March 2022 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a weekly / monthly deduction (dependent on pay frequency) from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded of three additional day’s leave (pro rata for part-time).
Applications from Women, people from Black and Minority Ethnic Communities and Disabled People are welcomed as under-representation currently exists at this level within the organisation. Section 159 of the Equality Act 2010 applies.
This post is classed as 'politically restricted' under the Local Government and Housing Act 1989 (as amended). The full details of the restrictions are set out in the Statutory Instrument, but broadly the restrictions prohibit candidature from public elected office; holding office in a political party; as well as involvement in political activities such as canvassing or public speaking/writing.
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).